Le Chalet, Alpine Boutique Apartments

For Bookings and transfers made on or after the 20th July 2021.

1. If:-

a. Once booked and you cancel your booking at any time prior to the commencement date of the reservation; or

b. If the Falls Creek Alpine Resort Management Board (“the Management Board”) close the Falls Creek Alpine Resort due to COVID-19 requirements; or

c. If staff associated with the apartment or a recently departed prior guest of the

apartment that you are booking test positive for COVID-19;

and as a result of the above your booking is cancelled 90% of the full rental amount will be refunded with a 10% deduction. This represents a 10% administration charge (of total booking amount).

2. If you cancel your booking between:-

i. 60 days prior to the commencement of the reservation; and

ii. 21 days prior to the commencement of the reservation;

15% of the full rental shall be deducted by Alpine Boutique Apartments with the balance of what has been paid by you being refunded.

3. If you cancel your booking within 21 days of the commencement date of the reservation there will be no refund.

4. Notwithstanding the above if the booking cancellation is caused by:-

i. Hard Border Closure; and/or

ii. Hard Border Closure combined with *self isolation restrictions; and/or

iii. you and your intended fellow accommodation occupants physically testing

positive to COVID-19; then a 90% refund will be paid to you for the booking cancellations. (This represents a 10% administration charge (of total booking amount).

Production of Government documentation providing the qualification for the COVID- 19 rental refund will be required and must be produced prior to the COVID-19 refund being paid.

5. If as a result of COVID interstate travel restrictions there is a reasonable probability that an interstate guest booking will not be able to honour their booking for the 2021 season Alpine Boutique Apartments reserve the right to terminate such future booking and refund 100% of the booking.

6. Alpine Boutique Apartments shall not be responsible for reimbursing you any travel or other ancillary costs resulting from the cancellation of the booking.

*Self Isolation; Self Isolation due to direct contact with COVID 19 and or an order to Self Isolate by Government regulation due to exposure to COVID 19.

This does not include Hotel Quarantine and or Home Quarantine.