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Privacy Policy

Cancellations:

If cancellation of your booking occurs more than 60 days prior to arrival you will receive a refund of your payment less an administration fee of 15% of the total tariff per apartment. If cancelled 60-45 days prior to arrival, 50% of the total tariff per apartment will be refunded unless the apartment is re-let, in which case an administration fee of 15% of the total tariff per apartment will be charged. No refund will be given if an apartment booking is cancelled less than 45 days prior to arrival, unless the apartment is re-let, in which case an administration fee of 15% of the total tariff per apartment will be charged.

Snow Guarantee:

Falls Creek’s Snowsports Guarantee provides important piece of mind when planning your trip to the snow.

Under the Falls Creek Snowsports Guarantee, 48 hours prior to your arrival if there is insufficient snow to enable three designated downhill runs at Falls Creek to be open for snowsports, then all payments proved to be received (less booking fee) will be refunded.

All snow guarantee cancellations must be received prior to 48 hours of scheduled arrival. Booking fees vary by property

Privacy:

We are committed to protecting the privacy of your personal information. We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled.